As the impact of the coronavirus continues to be felt in Canada and around the world, Mackenzie has transitioned the majority of its employees to work from home. With a remote workforce, we’re able to safeguard the health and well-being of our employees while continuing to support you and your business during these challenging times.

As the government officials and health organizations continue to provide new guidance, we are making preparations in the event that we are no longer able to send or accept mail.

To minimize the impact to your business, we encourage you to submit all trades electronically wherever possible to ensure timely processing. In addition, please note the following guidelines and recommendations:

Incoming mail (including cheques)

Effective immediately, please do not send physical documents, including cheques, to our office.

Supporting documentation

• Supporting documents for transactions that are not EPA-eligible and require supporting documentation should be faxed to 1-866-766-6623. Please do not forward documentation if not required.

Cheques

• Any cheques that were previously submitted will be processed once received but processing times may be longer than usual.
• Going forward, please submit all funds electronically. For non-N$M dealers, please use one of the following options:
  • use current functionality that allows for EFT settlement of purchases
  • use AddPAC functionality to set-up a one-time PAC on Fundserv or;
  • wire funds to Mackenzie. To obtain our banking details, please contact your Dealer Relations Account Manger or send an email to drelations@mackenzieinvestments.com.
    • Please fax us at 1-866-766-6623 to advise that funds have been wired:
      • for trades submitted through Fundserv, include the wire order number
      • for direct trades, include client name, account number, trade details, the amount and confirmation number for your wire

Outgoing mail (including cheques)

Client cheques

We are currently still sending cheques to investors who have opted for that payment method. However, as circumstances relating to COVID-19 evolve, we may not be able to send cheques at some point.

To minimize potential disruption to investors, we strongly recommend setting up electronic fund transfers (EFT) for any clients expecting a cheque in the mail for things like RRIF payments, systematic withdrawals, cash distribution payments or redemptions. Simply fax us instructions to deliver funds by EFT and include client banking information (preferably with a void cheque) to 1-866-766-6623.

Dealer cheques

Beginning the week of March 30, we will no longer send cheques for advisor commission or trailer. For non-N$M dealers, we ask that you contact your Dealer Relations Account Manager to provide your firm’s banking information so we may submit these payments electronically.

Other documents

We are continuing to mail client documents such as trade confirmations, statements and tax receipts for investors who have opted for hard copy delivery. Should this change in the future, documents can always be accessed electronically through our secure sites, Advisor Access and Investor Access. New users can register for access by contacting the Mackenzie Client Relations team at service@mackenzieinvestments.com or by phone at 1-800-387-0614.

We’re committed to keeping you informed

We will provide you with updates as they become available, and we thank you for your patience and understanding as we navigate these challenging times together.

If you require more information, please contact your Dealer Relations Account Manager. You can also call us at 1-800-268-7119 or send an email to drelations@mackenzieinvestments.com.

Thank you for your continued support of Mackenzie Investments.
The Dealer Relations Team