March 20, 2020

Mackenzie’s hours of operations

As the impact of the coronavirus continues to be felt in Canada and around the world, Mackenzie is making some changes to ensure we’re able to support our employees as well as you and your business.

Effective Monday, March 23, we will be revising our business hours:

Department	Hours
Client Relations	Monday to Friday 9:00 am to 6:00 pm ET
Dealer Relations	Monday to Friday 8:30 am to 5:00 pm ET
Estates	Monday to Friday 9:00 am to 5:00 pm ET
Strategic Charitable Giving Foundation	Monday to Friday 9:00 am to 5:00 pm ET

Our Client Relations team is here to support you. As a reminder, many client name account changes can be done by phone, such as:

Non-financial updates (client address, phone number)
Adjustments to existing systematics such as PAC/SWP/STEP (excluding banking changes)
Changes to income fund payouts, with some exceptions
Account openings for account types such as TFSA, RRSP, RRIF, LIRA, and LIF/LRIF/PRIF
Private Wealth Solutions account linking

If you have any questions or need help, please contact our Client Relations team at 1-800-387-0614. Please note that wait times may be slightly longer than normal, and we appreciate your patience and understanding as we navigate these challenging times together.